Our Company’s Goal Is to Make Your Hotel Successful

Our team's mission and expertise are founded on scientific research and years of experience working in the hotel industry. This includes a steady supply of high-end hotel solutions and the extra services that hotels need to keep their guests happy.

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Values of the Organization

Our vision is propelled and reinforced by these fundamental principles, grounded in scientific research and extensive specialized experience. They play a vital role in validating our business operations and ensuring that the services hotels adopt are delivered with consistent care and quality throughout their partnership.

1. Prioritize the Hospitality Partner

In the hospitality industry, guest happiness is paramount. When it comes to the supply side of the hotel industry, booking and guest management are king. The properties we work with may rely on our dependable and devoted round-the-clock support services, which include comprehensive solutions that ensure visitor happiness.

3. Always Strive for Excellence

Our organization is built upon our unwavering dedication to quality. Each of our internal partners brings unique knowledge to the table, and we all work together to offer premium, high-thread-count, industrial-strength, all-natural fabrics that undergo rigorous quality assurance testing.

2. Ongoing Enhancement

If this meets your criteria, we can assist you with the many quality and service standards that are required of hospitality properties. We only work with the most reliable vendors. Choosing, organizing, designing, and setting up the collaboration and bespoke solutions are all areas in which our committed procurement experts may lend a hand.

4. Trust in Hotel Partners

Scientific research and industrial experience drive our entire goal and experience. Our skilled support team is always keeping an eye on our top-quality solutions, so our customers can rest easy.

Frequently Asked Questions

1. How long do I have to return hotel products that I don't like?

You have five days from the day you buy something to start a return for regular items. You have up to seven days from the day you get the merchandise to report any production flaws or quality problems. If you order more than ₹50,000 worth of goods, you may be able to return them for a longer time. Please call your dedicated account manager at +91-72320 55559 to make arrangements.

2. What things can be returned and what things can't?

You can return things like bedsheets, towels, and surveillance equipment as long as they are unused and in their original packaging with all the tags still on them. Items that can't be returned include used or washed linens, personalized or embroidered items, single pieces from sets, and hygiene-related items. You need evidence of purchase for any returns, and the item must be in the same condition as when you got it.

3. Who pays for the expense of shipping back?

Customers have to pay for return shipping unless the item was sent to the wrong address, was damaged in delivery, or was defective in the first place. If we make a mistake, we send you a prepaid return shipping label. Customers pay for return shipping charges using services that can be tracked and insured for international returns to our 25+ destinations.

4. How long does it take to get a refund?

We check the item you sent back within 2–3 business days and let you know if it was approved or rejected. Refunds that have been approved are sent back to the payment method you used within 7–10 business days. It takes 3 to 5 days for bank transfers, 5 to 10 days for credit cards, and 1 to 3 days for digital wallets. It could take 10 to 15 business days to get your money back from another country.

5. Can I exchange an item for a different size or thread count?

We don't have direct exchanges available, but you can return the item you don't want and then place a new order for what you need! If you're a bulk customer, feel free to reach out to your account manager for help with any changes to size or thread count! Hey there! If you have any manufacturing defects, you might be able to get a direct replacement without needing to go through the usual return-and-reorder process. How convenient is that?

6. What if the supplies for my hotel become damaged in transit?deliver on holidays?

If things arrive broken, refuse delivery right away if you can, take pictures of the damage, and call us within 24 hours of delivery at +91-72320 55559. We will provide you a complete refund or a new item at no extra cost, including the cost of shipping the first time. Customers don't have to pay for return postage on damaged products.

7. What steps should I follow to initiate the return process for my hotel supply order?

You can reach our customer service department at +91-72320 55559 or contact@thehotelbuddy.com throughout the return period. If you want to return something, please include your order number, the name, quantity, and thread count of the item, the reason for the return, and any images of the faults. Within 24 hours on business days, you'll get a return authorization code, shipping instructions, and information on how to package your item.

8. Do hotel chains have unique rules for returning bulk orders?

Yes! Orders of more than ₹50,000 get special attention, such as longer return periods, partial returns for large orders, help from a dedicated account manager, and customized return options for foreign transactions. Hotel chains and big properties engage directly with account managers to make returns easier and to get terms that fit their business objectives.

Need help with a return right away? During business hours (Monday through Friday, 9 AM to 7 PM IST), you can call our returns hotline at +91-72320 55559 (Ext. 4) or email returns@thehotelbuddy.com.